INFORMATION AND FREQUENTLY ASKED QUESTIONS (FAQ)
To ensure immediate service, we have gathered answers to the most frequently asked questions here. We invite you to consult them before contacting the front office by phone: it is the fastest way to get all the technical and logistical information needed for your tour.
Our boat is the Marco Polo, easily identifiable by its amaranth (burgundy) color. The service is operated by Coop. Itinera in collaboration with the Compagnia Portuale di Livorno.
The boarding point for scheduled tours is located at Scali d'Azeglio, by the Cantina del Palio Marinaro.
For special events, the meeting point may vary: in this case, the exact address is always indicated on the booking page and in the order confirmation email.
There are several parking solutions near the Scali d'Azeglio boarding point (Cantina del Palio Marinaro):
- Scali d’Azeglio Parking: Located directly along the boarding street.
- Piazza Mazzini: Parking area within short walking distance.
- Porta a Mare Parking (Coop area): Underground parking located in Piazza Luigi Orlando, ideal for long-term or covered parking.
You can view these options and calculate your route by clicking directly on the parking names or by searching for "parking near Scali d'Azeglio" on Google Maps.
- Scheduled tours: Navigation lasts approximately 45 minutes.
- Special events: Duration varies depending on the type of event (please check the specific page for your chosen tour).
Important note: You are required to arrive at the boarding point at least 15 minutes prior to the scheduled departure time.
Rates for scheduled tours are as follows:
- Adults: € 13
- Children (ages 6–12): € 7
- Children (under 6 years of age): Free
Special rates and discounts:
- Special events: The cost varies depending on the type of activity.
- Promotions: Reduced rates are available for Off-Peak departures and other dedicated discounts.
The final price, including any applicable discounts, will always be clearly displayed during the booking process.
There are no discounts based on seniority or job category. However, free rates are available for:
- Severely disabled persons or wheelchair users and their caregivers.
Accessibility note: Due to the technical structure of the vessel, it is not possible to remain seated in a wheelchair during the tour. Boarding is only permitted if the passenger is able to transfer independently or with assistance to the onboard benches. The wheelchair must be folded during navigation.
Yes, we organize customized tours upon request for groups and school trips. To view details, rates, and booking procedures, please visit the dedicated pages:
Yes, the tour always includes bilingual tour guide services (Italian/English) for the entire duration of the navigation.
Italiano